Palette Support

Our support is easily reached through an online portal which is available for you 24/7. You need a username and password to log in.

Maximize your investment with our support

We want our customers to get the most out of their software investment. Therefore, we have knowledgeable and committed support staff who will help you to use our solution in the best possible way.

Global support function with local contact center

Our support is staffed with system specialists who have significant experience working with Palette. We have a global support with local teams, which means that your contact with the support staff usually takes place in your own time zone, in English or any of the Nordic languages. We also have a global network of product specialists who can support each other when needed.

The Nordic region is ahead in accounts payable automation, so for us it is obvious that the development of Palette will take place in that region. Our R&D function is based in Sweden, which means they are close to our largest support teams who can support local teams overseas.

Customer and Partner Portal

All our customers and partners can request access to our Customer and Partner Portal in Freshdesk. This is a dedicated portal with information about our solution, for example:

  • User guides
  • FAQ
  • How-to videos
  • Training videos
  • Webinars on-demand
  • User forum
  • Technical documentation

How do I get access to the portal?

As a new customer (or partner) to Palette you will get information about the customer portal together with user accounts for your system administrators. After that, the system administrators can request additional user accounts for your organization by raising a ticket to our support. Support tickets are managed through the Customer and Partner Portal in Freshdesk.

Local support and expertise

Full responsibility from the start

Our experienced project managers and application consultants support you during the introduction of Palette and then hand you over to our support department.

Support for streamlining processes

We are a global player offering local support in several languages. Using our online portal, you can register support cases around the clock. Contact support

Customer Service Manager

With our CSM service, you get a dedicated service manager who is a system specialist and can help you adapt the processes to your business. Read more below.

Customer Service Manager

Our Service Managers have in-depth knowledge of Palette’s solution complemented by extensive experience in streamlining financial processes, project management and configuring software.

The CSM becomes your dedicated system expert…

The CSM acts as your dedicated contact person in Palette’s organization when you need help or advice. We want our customers to make their internal processes more efficient, and here the CSM can contribute with important knowledge and examples of “best practice.”

…and an extra resource

The CSM can also act as project manager in the event of major changes, such as upgrades or the addition of new functionality to existing solutions. The CSM service is designed according to the customer’s wishes and can therefore have slightly different content. Some of our customers mainly want advice on the use of the system, while others need an extra resource to make continuous changes and configure the system. The CSM is a subscription service tailored to your wishes and needs.

Customer Service Manager – Advantages:

  • A dedicated contact person at Palette
  • Senior expertise in optimizing business processes
  • An extra resource for system configurations
  • A service designed according to your wishes

We have a dedicated person at Palette. Our Service Manager assists us in optimizing the system which has resulted in efficiency gains and large time savings. It’s a good concept which has facilitated my work a lot.

Özlem Sener
System Administrator at PEAB Support, Sweden

Customer Service Manager

Do you want expert help to utilize Palette to its fullest, or do you need an extra resource that can help with system configurations?