Yes, support is included. You can choose from different levels of the support service when entering into an agreement with Rillion. We offer support in English, Swedish, Danish, and Finnish.
As a customer you register support tickets in our support portal or by sending an email. The process is different according to the country you are in and type of agreement. During office hours you can call our support (local phone support available in the US, Sweden and Finland).
Each Rillion customer designates 2-3 administrators who will attend the Rillion onboarding training. After the training is complete these administrators get personal user accounts to our support portal, where they can register support tickets and request additional user accounts in case of staff changes.
Read more about our support