Once delivered, the recipient views the package of information which includes an invoice image, a copy of the PO, the goods receipt information, and a description of the error. This package of information is presented in a single dashboard on the recipient’s laptop or mobile device. It gives the knowledge worker all the tools and services they need to manage the exception in the 3-way match, such as ad-hoc routing capabilities to colleagues and email and/or portal communications with vendors.
When the knowledge worker is done, they can return the corrected invoice package through the dashboard back to the matching engine, clearing the exception.
As well, all of these steps (including the communications) are tracked and recorded in the accounts payable three-way match, creating an audit trail visible to auditors and regulators.