Privacy Policy

Palette Software’s privacy policy was updated on February 18th 2019.

We collect and process personal data

When visiting your personal data may be collected. Most of our web pages contain information which does not require any personal information from the web site visitor. However, in some cases we need to collect and store personal data in order to provide services or information that you request from the website. At Palette we collect information regarding your website behaviour and your communications and interactions with the website. This information may be connected to existing personal data that has been stored for a specified and defined purpose.

How Palette collect and process personal data

Palette is data controller of the personal data that you share with us when you:

  • Visit our web site and accept cookies
  • Contact us by e-mail
  • Are a customer, partner or have entered into a process to become customer or partner of Palette
  • Sign up for any of our events or training sessions
  • Have a support contract with Palette
  • Download material that requires you to submit a form
  • Subscribe to our blog
  • Apply for a job at Palette Software

Your personal information will not be sold, exchanged, transferred, nor given to any other company for any reason whatsoever, without your consent. The only exception to this might be the express purpose of delivering an ordered product or service requested by the customer. Your personal information may be shared with a subsidiary to Palette Software, i.e. Centsoft AB.

Conditions for data submission via web forms

Palette Software will save and process all data submitted via forms on our website. Contact information, i.e. name, email address and phone number may be used for marketing purpose as well as for invitations to events arranged by Palette Software. Contact information will not be shared with any third party, without prior consent. The information you submit may be shared with subsidiaries to Palette Software (i.e. Centsoft AB). Communication will mainly be sent by email and you can opt out from future messages at any time.

Why do we process personal data

Palette processes personal data and relevant information that is needed to properly provide our services and / or enhance the experience of visiting our websites. We need to process personal data in order to administrate user accounts, manage event and training session reports, release after event surveys and for digital marketing and remarketing. If you no longer want to receive digital marketing, you can unsubscribe.

We store non sensitive data about our customer, i.e. first and last name, email address, workplace, position as well as information about your business or employer (company information).


The security of your personal information is important to us. We adhere to the law, regulations and general recommendations within our business sector, regarding security of the personal information that is shared with us. This applies to the submissions, as well as the storage of data.
However, our website visitors should be aware that there is no way to transfer and store data electronically that is 100% secure.

About cookies is using cookies. A cookie is a small text document that is stored on your computer, containing information used to enhance the website for you. There are two types of cookies. A permanent cookie that saves a file on your computer to enhance the website depending on your choices, interests or the fact that you have previously visited the website. A session cookie is sent between the server and your computer during your visit and disappears when you close your browser. Our website is using both permanent cookies and session cookies. Permanent cookies are used to avoid requesting repeats of one-time information and session cookies are used to enable you to login to our services.

If you do not agree with the usage of cookies you can turn cookies off in your browsers security settings. There are also settings allowing your browser to show you a warning every time the browser is trying to put a cookie on your computer.

About beacon tracking and scripts uses web beacons and scripts from third party suppliers which, on behalf of Palette Software, collect information about how website visitors use and communicate with the website. This way we can see how we acquire web traffic, which parts of the website that are most used and which links visitors click most. We use this information to further improve and develop the content of our website and our digital advertising.

About chat bots and user tracking

We use Leadoo’s tracking service to follow what users are doing on the site and combine this behavioral data with other data we can gather from e.g. chat interactions. Leadoo uses etag tracking in order to hook together the same users behavior over several sessions – in practice this works similarly to cookie based tracking. Please check out Leadoo Marketing Technologies Ltd’s Privacy Policy for more information on what is tracked and what your rights are. Leadoo works as the Processor and Palette Software works as the Controller for the data in terms of GDPR. You can stop the tracking by emptying your browser’s cache after the visit. For more on how Leadoo works as a GDPR compliant processor, see

Questions regarding our privacy policy

By visiting our website and accepting cookies and/or submitting your personal information, you accept that your personal data will be processed according to this privacy policy. Palette reserves the right to revise the privacy policy without prior notice. Therefore we ask you to review this policy now and check it regularly if you are a frequent visitor to our website.

If you are a citizen of the European Union, you can also request to get your personal data erased from our system. Such requests should be sent in English to