Product Support Specialist – Sweden

Join our growth journey

We are looking for a Product Support Specialist to join our team in Sweden, located in our office in Stockholm.

We are recruiting Software Developers to our Swedish offices in Stockholm and Malmö

About Palette Software

Palette Software is a global company founded in Sweden in 1993. We help finance professionals transform how they manage invoices using best practice built on 25 years of experience in the industry.

By automating the accounts payable process, we enable finance teams to do more, faster, with less. Because we’re AP professionals ourselves, we understand how to give customers everything they need (and nothing they don’t) to do their best work.

Together with our new owners (Altor) we´re expanding our home markets, Sweden (HQ), Denmark, Finland, Norway and the US, and entering new territories doubling our workforce the years to come.

Product Support Specialist to Stockholm, Sweden

Want to be a part of our exciting, new growth journey?

We are now looking for a Product Support Specialist to join our team. Your responsibilities will be to receive and independently solve different kinds of support matters together with the customer. We always have complete insight and control within our support matters through our working tool, Freshdesk. The matters are of various character, with everything from quicker ones, like user questions, to more complicated matters that require research and dialogue with our developers. The wide range of matters create an ever changing, dynamic and challenging work environment. You will be part of a great, accommodating team, and we all work together regarding our different matters. We continuously gather feedback, from both customers and internally, to ensure that our product is constantly improving. This means that you will have a lot of influence on the product and the way we work.

What you will do:

  • Answer calls and e-mails from customers who need support
  • Work independently to solve issues regarding support matters
  • Take ownership of your work and be part of the good team chemistry
  • Help develop and constantly strive towards improving our customer service experience

What we look for

  • Completed high-school education
  • Have a few years’ experience in working with service-related task towards business or consumer, for example IT-support or customer service
  • Experience in working with Java or other similar languages
  • Experience in working with Tomcat/MySQL is not a requirement but a big plus
  • Preferably knowledge and an understanding of terminology within economics
  • Fluent in both Swedish and English, written and spoken. Other Nordic languages is a plus

Come join us! We´re looking forward to your application!

Apply today!

Please apply by sending your application and CV.

We´re looking forward to your application