This is an update from Palette Software and Centsoft with regards to the COVID-19 situation. This article contains information about how we prepare to protect our employees, customers and partners during the Corona virus pandemic and to ensure high performing operations and service levels.
We are following the advice given by the World Health Organization and local Health Authorities and we are monitoring the situation closely.
Palette Software and Centsoft anticipate no material impact from the Corona virus situation with regards to our normal business operations, professional services delivery and/or support and will therefore continue to deliver under our agreed SLAs.
Preferred communication channels due to COVID-19
We are continuously assessing the business continuity and preparedness plans of third party partners to ensure there is no risk to continued services.
We do expect an uptake in communication via digital channels for which we are well prepared having changed all our business-critical support and back office systems/portals in 2019 to be available through cloud solutions. ERP, CRM and Helpdesk platforms are all fully operational.
We of course will abide by local regulations and recommendations from government bodies/agencies which may impact our ability to conduct physical meetings with our customers.
Increased use of technology
At the moment we are not travelling for business reasons in any location. We are instead adapting to this new situation by making increased use of technology at hand to limit impact on ongoing Professional Services and/or Sales engagements.
We have taken the decision to put all partner and marketing events planned for April and May on temporary hold and will revert with more information on new dates for such events.
To guarantee our ability to continue to deliver our services at agreed service levels Palette and Centsoft staff now work from home offices. Our offices are however manned but we will not conduct physical meetings at our office locations for the foreseeable future.
We will update this page www.palettesoftware.com/corona as and when there are further developments.